Deskripsi Pekerjaan
Join SIRVA, a global leader in relocation and moving services, as a Move Management Consultant in our Santa Ana, Metro Manila office. We are looking for a dedicated and highly organized professional to deliver exceptional customer service and seamless coordination for international and domestic relocations for our diverse client base.
As a Move Management Consultant, you will serve as the primary point of contact for clients throughout their entire relocation journey. From initial consultation and pre-move surveys to final delivery and settling-in services, you will ensure a stress-free and efficient experience. You will manage complex logistical operations, communicate effectively with various stakeholders including vendors and assignees, and consistently uphold SIRVA's global standard of excellence.
This role offers a dynamic work environment where no two days are the same. You will work with cross-functional teams to overcome challenges, track shipments across the globe, and provide proactive updates. Your dedication will directly impact client satisfaction and the success of global mobility programs.
SIRVA is not just a company; it is a community of employees worldwide dedicated to delivering world-class relocation solutions. As a member of our Manila team, you will be supported by extensive training, advanced technology, and a collaborative culture that empowers you to excel. We offer competitive compensation packages, comprehensive benefits, and clear pathways for career advancement. If you are passionate about helping people through significant life transitions and thrive in a fast-paced, international environment, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for assigned clients managing their domestic and/or international relocation.
- Coordinate all aspects of the move lifecycle, from pre-move surveys to final delivery and settlement.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Liaise with internal teams, moving crews, and third-party vendors to ensure flawless execution of relocation services.
- Maintain accurate records of move details, costs, and client communications in the company's CRM system.
- Track shipment milestones and proactively communicate updates to clients and stakeholders.
- Ensure compliance with company policies, industry regulations, and global mobility standards.
Kualifikasi
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- At least 1-2 years of experience in customer service, logistics coordination, or account management.
- Prior experience in the moving, relocation, or global mobility industry is a strong advantage.
- Excellent verbal and written communication skills in English are required.
- Strong organizational skills and exceptional attention to detail.
- Ability to multitask, prioritize tasks, and thrive in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Willingness to work onsite in Santa Ana, Metro Manila.