Deskripsi Pekerjaan
Join our dynamic team as a Mystery Shopper specializing in nicotine products based in Palu. This unique opportunity allows you to evaluate retail experiences, assess product accessibility, and provide critical feedback that drives business improvements. As a Mystery Shopper, you'll play a vital role in helping companies understand customer interactions, staff knowledge, and overall service quality within the nicotine product category. Your insights will directly influence operational enhancements and customer satisfaction strategies. This flexible position offers the perfect blend of observational skills and market research, making it ideal for detail-oriented individuals with a keen interest in consumer behavior and retail dynamics.
Tanggung Jawab
- Conduct in-store visits to evaluate nicotine product displays and availability
- Purchase designated products while assessing customer service quality
- Document staff knowledge about nicotine products and compliance regulations
- Analyze store environment, cleanliness, and promotional materials
- Complete detailed evaluation reports with objective observations
- Submit feedback within specified deadlines via online portals
- Maintain confidentiality and ethical standards during all evaluations
Kualifikasi
- Minimum 18 years of age (mandatory for nicotine product handling)
- Resident of Palu with reliable transportation
- Exceptional attention to detail and observational skills
- Strong written communication abilities for report submissions
- Ability to follow evaluation protocols precisely
- Previous mystery shopping or customer service experience preferred
- Flexible availability including weekends and evenings
- Basic understanding of retail environments and consumer behavior