Deskripsi Pekerjaan
Are you a tech-savvy individual looking for an exciting opportunity to advance your career in the dynamic BPO industry? Concentrix is currently hiring Night Shift Technical Support Representatives to join our expanding team in Makati City! We are looking for dedicated professionals to provide exceptional technical assistance to our valued international clients.
In this pivotal role, you will serve as the first line of support for complex technical inquiries. You will help resolve hardware, software, and connectivity issues for end-users, ensuring a seamless and positive customer experience. If you thrive in a fast-paced, high-volume environment and possess a strong problem-solving mindset, we want to hear from you. Join us in making a difference in the lives of our customers by delivering top-tier technical support solutions.
In this pivotal role, you will serve as the first line of support for complex technical inquiries. You will help resolve hardware, software, and connectivity issues for end-users, ensuring a seamless and positive customer experience. If you thrive in a fast-paced, high-volume environment and possess a strong problem-solving mindset, we want to hear from you. Join us in making a difference in the lives of our customers by delivering top-tier technical support solutions.
Tanggung Jawab
- Handle inbound calls and emails from international clients regarding technical hardware, software, and network issues.
- Diagnose and troubleshoot connectivity problems and provide step-by-step technical guidance to resolve them.
- Deliver accurate solutions to customers while maintaining a professional and empathetic tone.
- Document all customer interactions, technical resolutions, and issue statuses accurately in the CRM system.
- Educate customers on best practices to prevent future technical issues.
- Escalate unresolved or highly complex cases to senior technical support agents or Tier 2 teams.
- Adhere to all quality assurance standards and call handling procedures.
Kualifikasi
- At least a High School Graduate (Senior High School Diploma).
- Minimum of 6 months of experience in a BPO or Customer Service setting.
- Experience with International accounts is an advantage.
- Ability to work efficiently and reliably during the Night Shift schedule.
- Strong communication skills with a neutral accent.
- Basic computer literacy and general troubleshooting knowledge.
- Willingness to undergo training and certification processes.