Deskripsi Pekerjaan
Join our dynamic team as a Non-Voice Chat Support Specialist in Makati City, where you'll become the digital face of our clients' brands! This entry-level position is perfect for fresh graduates and career changers seeking to kickstart their customer service journey without prior experience. As a key member of our CNX account, you'll resolve customer inquiries, troubleshoot technical issues, and deliver exceptional support through written chat channels. We provide comprehensive training on communication techniques, product knowledge, and CRM systems to ensure your success. Enjoy a collaborative work environment where your problem-solving skills and empathy directly impact customer satisfaction. With competitive compensation and opportunities for career growth in the booming BPO industry, this role offers the perfect foundation for your professional development.
Tanggung Jawab
- Provide real-time customer assistance through digital chat platforms
- Resolve product inquiries, billing questions, and technical support issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Continuously improve product knowledge through training modules
- Contribute to team performance metrics and customer satisfaction scores
Kualifikasi
- Open to all candidates with no prior experience required
- High school diploma or equivalent; college students welcome
- Excellent written communication skills in English
- Minimum typing speed of 25 WPM with high accuracy
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced digital environment
- Basic computer literacy and internet navigation skills
- Must be available to work in Makati City