Deskripsi Pekerjaan
Join our dynamic team as a Non-Voice Customer Support Associate and enjoy a fulfilling career with a flexible dayshift schedule and guaranteed weekends off! We offer competitive compensation, comprehensive health insurance, and clear pathways for professional growth. In this email and chat support role, you'll be the first point of contact for our valued customers, resolving inquiries with empathy and efficiency. Our supportive environment encourages continuous learning, making this ideal for individuals seeking long-term stability and advancement opportunities.
At Private Advertiser, we prioritize work-life balance while delivering exceptional customer experiences. You'll work with cutting-edge support tools and collaborate with a diverse team committed to excellence. This position is perfect for detail-oriented professionals who thrive in structured, non-verbal communication environments. If you're ready to build a rewarding career in customer service with industry-leading benefits, we invite you to apply today!
Tanggung Jawab
- Handle customer inquiries via email and chat channels with professionalism and accuracy
- Troubleshoot and resolve technical and non-technical customer issues efficiently
- Maintain detailed documentation of customer interactions and resolution outcomes
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Adhere to service level agreements (SLAs) and quality standards for all interactions
- Continuously update product knowledge to provide accurate customer information
- Identify trends in customer feedback to contribute to service improvements
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in email/chat customer support
- Excellent written communication skills in English and Filipino
- Strong problem-solving abilities and attention to detail
- Proficiency with CRM software and ticketing systems
- Ability to work independently in a remote team environment
- Flexibility to adapt to changing processes and technologies
- Must be available for consistent dayshift schedule (9 AM - 6 PM)