Deskripsi Pekerjaan
Join Guardian Health & Beauty as an Omnichannel Manager and revolutionize how customers experience our brand across all touchpoints. This pivotal role requires you to design, implement, and optimize seamless customer journeys that bridge physical stores and digital platforms. You'll drive consistency in brand voice, service standards, and user experience while leveraging data to identify growth opportunities and enhance customer loyalty. Working at the intersection of retail innovation and digital transformation, you'll collaborate with cross-functional teams to deliver unified shopping experiences that exceed expectations in Malaysia's competitive health and beauty market.
Tanggung Jawab
- Develop and execute omnichannel strategies integrating physical stores, e-commerce, and mobile platforms
- Analyze customer journey data across channels to identify friction points and optimization opportunities
- Coordinate marketing, sales, and operations teams to ensure consistent brand messaging
- Implement technologies enabling real-time inventory visibility and unified customer profiles
- Design and launch omnichannel campaigns with measurable KPIs for engagement and conversion
- Lead digital transformation initiatives including mobile app integration and self-service options
- Monitor competitor omnichannel strategies and industry best practices to maintain market leadership
Kualifikasi
- Bachelor's degree in Marketing, Business, or related field with 5+ years retail experience
- Proven expertise in omnichannel strategy development and implementation
- Advanced proficiency in CRM systems, e-commerce platforms, and analytics tools
- Strong data analysis skills with ability to derive actionable insights from customer behavior
- Experience managing cross-functional teams and vendor partnerships
- Deep understanding of Malaysian retail landscape and consumer trends
- Certification in digital marketing or customer experience management preferred