Deskripsi Pekerjaan
Join our dynamic team as an Onboarding Intern and play a pivotal role in shaping the customer journey from day one. This full-time internship offers a unique opportunity to gain hands-on experience in customer service and administrative support within a fast-paced environment. You'll be instrumental in ensuring seamless transitions for new clients, handling inquiries with professionalism, and supporting our onboarding processes to deliver exceptional experiences. Starting May 2026 for a minimum 3-month commitment, this role is ideal for recent graduates eager to build foundational skills in client relations and operational efficiency. Our collaborative culture values initiative and growth, providing mentorship to help you thrive professionally.
Tanggung Jawab
- Coordinate end-to-end client onboarding processes, ensuring smooth transitions and positive first impressions
- Manage documentation preparation, including welcome packets, training materials, and compliance forms
- Act as primary point of contact for new client inquiries via email, phone, and digital channels
- Collaborate with cross-functional teams to align onboarding schedules and resource allocation
- Track and maintain client progress through CRM systems, updating records accurately
- Develop and implement post-onboarding follow-up protocols to ensure satisfaction
- Assist in creating onboarding analytics reports to process optimization opportunities
Kualifikasi
- Currently pursuing or recently graduated with a degree in Business Administration, Communications, or related field
- Exceptional written and verbal communication skills with client-facing experience
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce)
- Strong organizational abilities with attention to detail in documentation processes
- Proven problem-solving skills in customer service or administrative contexts
- Ability to multitask effectively in deadline-driven environments
- Basic understanding of customer journey mapping principles
- Positive attitude and willingness to learn new systems quickly