Deskripsi Pekerjaan
Vizserve Private Limited is seeking a dynamic and detail-oriented Online Admissions & Customer Service Officer to join our growing team. As the face of our institution, you will serve as the primary point of contact for prospective students and clients, handling inquiries regarding school admissions, enrichment programmes, virtual learning environments, and general client services. We are looking for someone who is passionate about education and possesses a knack for providing exceptional service.
In this role, you will manage the end-to-end admissions process, ensuring a seamless experience for applicants. You will also provide technical and informational support for our virtual learning platforms, assisting students and parents in navigating their educational journey. If you thrive in a fast-paced environment and enjoy helping others succeed, we encourage you to apply.
Tanggung Jawab
- Manage the full cycle of student admissions, from inquiry to enrollment, ensuring all documentation is processed accurately and timely.
- Provide exceptional customer service support for virtual learning platforms and enrichment programmes via chat, email, and phone.
- Serve as the first point of contact for prospective clients, answering inquiries about academic programs and school policies.
- Collaborate with academic teams to schedule virtual orientation sessions and open house events.
- Maintain and update client databases and student records using CRM software.
- Assist in onboarding new students by guiding them through virtual learning tools and portal access.
- Address and resolve client complaints or concerns professionally to ensure high satisfaction levels.
Kualifikasi
- Bachelor’s degree in Education, Business Administration, Communications, or a related field.
- Proven experience in customer service, admissions, or education-related roles is preferred.
- Strong verbal and written communication skills in English.
- Familiarity with virtual learning tools such as Zoom, Google Classroom, or Microsoft Teams.
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
- Ability to multitask effectively in a fast-paced, remote or hybrid work environment.
- High level of organization, attention to detail, and a customer-centric mindset.