Deskripsi Pekerjaan
Join DataFactory as an Online Store Administrator and become an integral part of our e-commerce operations! We're seeking a detail-oriented professional to ensure our online store runs smoothly and efficiently. In this role, you'll be responsible for managing the entire order fulfillment process, from receiving customer orders to ensuring timely delivery through our courier partners.
As an Online Store Administrator at DataFactory, you'll play a crucial role in maintaining customer satisfaction by processing orders accurately, coordinating with shipping carriers, and managing returns with professionalism. You'll work in a dynamic environment where attention to detail and organizational skills are highly valued. This position offers an excellent opportunity to gain hands-on experience in e-commerce operations while contributing to the growth of our online business.
If you're a motivated individual with a passion for e-commerce and a commitment to excellence, we'd love to have you join our team. DataFactory offers a supportive work environment where your contributions make a real difference in our customers' shopping experience.
Tanggung Jawab
- Process and manage customer orders accurately and efficiently
- Coordinate with shipping carriers to ensure timely delivery of products
- Prepare and pack products for shipment with attention to detail
- Handle customer returns and exchanges professionally
- Maintain inventory records and update product availability
- Communicate with customers regarding order status and shipping information
- Collaborate with the sales team to resolve customer inquiries
- Ensure compliance with company policies and procedures
Kualifikasi
- High school diploma or equivalent; additional education is a plus
- Previous experience in e-commerce or retail operations preferred
- Strong organizational and time management skills
- Attention to detail with excellent accuracy in order processing
- Basic computer literacy and familiarity with inventory management systems
- Good communication skills for customer interactions
- Ability to work independently and as part of a team
- Problem-solving skills with a customer-focused approach