Deskripsi Pekerjaan
Join our dynamic team at Sinar Jernih Suksesindo as an Operation Contact Center professional! You'll be instrumental in ensuring seamless customer interactions across multiple channels including phone, email, chat, and digital platforms. Your expertise will guarantee that all client communications are executed efficiently, promptly, and in strict accordance with banking protocols. This role offers a unique opportunity to shape exceptional customer experiences while maintaining operational excellence in a fast-paced financial environment.
We're seeking detail-oriented individuals who thrive in customer-facing roles and can navigate complex inquiries with empathy and precision. You'll serve as the vital link between our clients and the organization, ensuring every touchpoint reflects our commitment to service excellence. With comprehensive training and support, you'll develop advanced problem-solving skills while contributing to our mission of building lasting customer relationships.
Tanggung Jawab
- Manage customer interactions via phone, email, chat, and digital channels
- Ensure all communications align with banking service procedures
- Handle customer inquiries, complaints, and requests efficiently
- Maintain accurate documentation of all customer interactions
- Collaborate with internal teams to resolve complex issues
- Monitor and improve service quality metrics
- Adhere to security protocols for customer data protection
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year experience in customer service/call center
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient in CRM systems and digital communication tools
- Ability to work under pressure with resilience
- Integrity and high ethical standards