Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? We are seeking a highly organized and motivated Operation Executive to join our team in Kuala Lumpur. In this pivotal role, you will be the backbone of our business, ensuring the seamless daily operations of our premium retail store, integrated cafe, and logistics workflows.
The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment. You will be responsible for streamlining processes, maintaining high service standards, and ensuring that our retail and cafe divisions work in perfect harmony. If you are ready to take ownership of operational workflows and drive efficiency in a premium consumer brand, we invite you to apply.
Tanggung Jawab
- Oversee the daily operational activities of the retail store and integrated cafe to ensure efficiency and high performance.
- Coordinate with logistics teams to ensure timely delivery and inventory management across all channels.
- Monitor and maintain store service standards to provide a premium experience for every customer.
- Implement and refine Standard Operating Procedures (SOPs) to improve productivity and reduce operational overheads.
- Manage inventory levels, including stock replenishment, ordering, and regular audit reporting.
- Serve as the primary point of contact for frontline staff and resolve operational bottlenecks effectively.
- Generate and analyze daily performance reports to track key metrics and operational health.
Kualifikasi
- Diploma or Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum 2 years of experience in retail operations, cafe management, or logistics.
- Exceptional organizational and multitasking abilities with a keen eye for detail.
- Proficiency in POS systems, inventory management software, and MS Office Suite.
- Strong communication skills in both English and Bahasa Melayu to engage with internal teams and external stakeholders.
- Ability to work independently and make quick, sound decisions under pressure.
- Proven track record of managing workflows in a high-traffic or premium service environment.