Deskripsi Pekerjaan
Are you a seasoned leader with a passion for retail excellence? DK Ultimate (M) Sdn Bhd (DK Boutique) is seeking a dynamic and results-driven Operation Manager to join our team in Sungai Petani. In this pivotal role, you will be the backbone of our daily business operations, ensuring that our boutique maintains the highest standards of service, efficiency, and productivity.
As our Operation Manager, you will oversee end-to-end retail processes, manage staff performance, and optimize operational workflows to drive growth and customer satisfaction. The ideal candidate is a strategic thinker who can balance day-to-day troubleshooting with long-term business goals. If you are ready to take ownership of store operations and foster a culture of excellence, we want to hear from you.
Tanggung Jawab
- Oversee and streamline daily retail operations to ensure efficiency and high-quality service standards.
- Lead, mentor, and motivate store staff to achieve and exceed sales targets and key performance indicators (KPIs).
- Manage inventory control, stock levels, and supply chain logistics to prevent shortages or overstock.
- Implement and enforce company policies, standard operating procedures (SOPs), and safety regulations.
- Coordinate with management to develop and execute store promotions, visual merchandising, and marketing strategies.
- Monitor financial reports, manage budgets, and analyze sales data to identify areas for operational improvement.
- Resolve customer complaints and escalate complex issues to ensure a positive brand experience.
- Prepare regular reports for head office regarding store performance, staff productivity, and operational challenges.
Kualifikasi
- Diploma or Degree in Business Management, Retail Management, or a related field.
- Minimum 3-5 years of experience in retail operations or store management.
- Proven leadership skills with the ability to manage and inspire diverse teams.
- Strong problem-solving abilities and a proactive approach to operational hurdles.
- Excellent verbal and written communication skills in English and Malay.
- Proficiency in retail management software and Microsoft Office Suite.
- Strong understanding of inventory management principles and financial reporting.
- Ability to work flexible hours, including weekends and public holidays as required by the business.