Deskripsi Pekerjaan
Join Piel Perfecta, a leading name in wellness and beauty, as our Operational Manager in Kota Kinabalu. This pivotal role combines strategic leadership with hands-on management to drive our centre's success. You'll oversee daily operations, optimize staff performance, enhance customer experiences, and implement growth strategies to elevate our service standards. Ideal for dynamic professionals passionate about the beauty industry, this position offers the opportunity to shape operational excellence while fostering a positive, client-focused environment. If you're ready to lead a dedicated team and contribute to a thriving wellness community, we encourage you to apply and become part of Piel Perfecta's growth journey.
Tanggung Jawab
- Manage daily operations of the wellness/beauty centre, ensuring smooth functioning and compliance with industry standards
- Lead, train, and motivate a team of therapists and support staff to deliver exceptional customer service
- Develop and implement strategies to boost sales, client retention, and service quality
- Monitor inventory, manage supplies, and control operational costs efficiently
- Handle client inquiries, resolve complaints, and maintain high satisfaction levels
- Analyze performance metrics and implement improvements to enhance operational efficiency
- Coordinate marketing initiatives to attract new clients and promote centre services
Kualifikasi
- Bachelor's degree in Business Management, Hospitality, or related field (or equivalent experience)
- Minimum 3 years in operational management within beauty, wellness, or retail sectors
- Proven track record in team leadership, staff training, and performance management
- Strong knowledge of beauty/wellness industry trends, services, and best practices
- Excellent communication, problem-solving, and interpersonal skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Proficiency in inventory management, scheduling software, and MS Office applications
- Valid local work authorization and willingness to work flexible hours including weekends