Deskripsi Pekerjaan
Are you an organized professional with a passion for streamlining daily operations? Epta Asia is seeking a dedicated Operations Administrator to join our team in Kaki Bukit. In this pivotal role, you will act as the backbone of our service department, ensuring seamless communication between our clients and internal field teams.
We are looking for a highly motivated individual who excels in fast-paced environments, possesses excellent interpersonal skills, and takes pride in delivering exceptional customer service. If you are detail-oriented, tech-savvy, and thrive on coordinating logistics to keep business operations running smoothly, we want to hear from you.
This contract position offers a fantastic opportunity to gain hands-on experience in corporate operations within a leading organization. You will play a key role in driving customer satisfaction by managing inquiries and proactively resolving scheduling challenges.
Tanggung Jawab
- Manage incoming customer inquiries via phone and email with a professional, solution-oriented approach.
- Coordinate and dispatch service teams to client sites, ensuring timely arrival and efficient resource allocation.
- Maintain accurate logs of service requests and technician updates within the internal database.
- Prepare and process operational documentation, including service reports and administrative filings.
- Monitor daily operational workflows and escalate complex issues to management as necessary.
- Collaborate with cross-functional departments to ensure service level agreements (SLAs) are met.
- Maintain high standards of office organization and support general administrative tasks as required.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma in Business Administration, or related discipline.
- At least 1-2 years of experience in an administrative or customer service role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the capacity to multitask effectively under pressure.
- Experience with service management software or CRM tools is highly advantageous.
- Ability to work independently and as part of a collaborative team.
- Must be comfortable working in a fast-paced industrial or office-based operational environment.