Deskripsi Pekerjaan
Join Bespoke as an Operations & Client Services Coordinator (UK Client) and become the cornerstone of our client relationships. This is a genuinely impactful role offering clear ownership and visibility across our growing business. You'll serve as the primary liaison between our UK clients and internal teams, ensuring seamless operations and exceptional service delivery. If you're passionate about client satisfaction, thrive in dynamic environments, and possess exceptional organizational skills, this position provides a unique opportunity to shape our client experience while advancing your career in a forward-thinking organization.
Tanggung Jawab
- Manage day-to-day operations and client communications for UK clients
- Coordinate cross-functional teams to ensure timely service delivery and issue resolution
- Maintain accurate client records and documentation in CRM systems
- Monitor service performance metrics and implement process improvements
- Act as escalation point for client concerns and ensure satisfactory resolutions
- Collaborate with sales and marketing teams to support client retention initiatives
- Prepare regular reports on client satisfaction and operational efficiency
Kualifikasi
- Bachelor's degree in Business Administration, Communications, or related field
- Minimum 2 years of experience in client services or operations coordination
- Excellent written and verbal communication skills with neutral accent
- Proficiency in CRM platforms and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage multiple priorities
- Experience handling international clients preferred
- Proven track record of delivering exceptional customer service