Deskripsi Pekerjaan
Are you a hands-on operations professional looking to make a meaningful impact in a fast-growing healthcare company? Wellderly is seeking an Operations Controller to join our dedicated team based in the Central Region. In this pivotal role, you will ensure seamless daily operations by managing customer requests, optimizing staff schedules, and coordinating services efficiently.
You will collaborate closely with cross-functional teams to uphold service excellence, drive process improvements, and support our mission of enhancing the well-being of the elderly community. This role offers a dynamic environment where your contributions directly affect growth and client satisfaction.
If you are organised, resourceful, and passionate about the healthcare industry, we invite you to apply and grow your career with a purpose-driven organisation.
Tanggung Jawab
- Oversee daily operational workflows to ensure timely and accurate handling of customer requests.
- Coordinate schedules for care staff and services to optimise resource allocation.
- Monitor service quality and respond to client feedback to maintain high satisfaction levels.
- Collaborate with management to implement process improvements and operational best practices.
- Manage inventory and supplies necessary for daily operations.
- Prepare operational reports and track key performance indicators.
- Ensure compliance with healthcare regulations and company policies.
- Foster a positive team environment and provide guidance to junior staff.
Kualifikasi
- Minimum Diploma or Degree in Business Administration, Operations Management, or a related field.
- At least 2 years of experience in an operations or coordination role, preferably in healthcare or customer service.
- Strong organisational and multitasking abilities.
- Excellent communication skills in English (written and verbal).
- Proficiency with scheduling software and MS Office Suite.
- Ability to thrive in a fast-paced environment and handle unexpected challenges.
- Commitment to delivering high-quality service to elderly clients.
- Singaporean or PR preferred, with valid work authorisation.