Deskripsi Pekerjaan
Join PT Mido Links Worldwide, a dynamic international freight forwarding company experiencing rapid growth. This role offers exceptional global exposure and clear career progression pathways within the logistics sector. As an Operations & Customer Service Specialist, you'll be pivotal in ensuring seamless cargo movement while maintaining high client satisfaction standards. Our Jakarta-based environment provides opportunities to collaborate with international partners and develop expertise in supply chain management. We value proactive problem-solvers who thrive in fast-paced settings and contribute to our company's expansion goals. Enjoy competitive compensation and a supportive team culture focused on professional development and operational excellence.
Tanggung Jawab
- Coordinate end-to-end freight operations including documentation, customs clearance, and shipment tracking
- Manage customer inquiries, resolve complaints, and maintain strong client relationships
- Optimize logistics processes to enhance efficiency and reduce operational costs
- Collaborate with global partners, carriers, and warehouse teams to ensure timely deliveries
- Monitor shipment statuses and proactively address potential delays or issues
- Prepare operational reports and performance metrics for continuous improvement
- Support new client onboarding and service implementation processes
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, or related field
- Minimum 2 years experience in freight forwarding or logistics operations
- Strong proficiency in logistics software and documentation systems
- Excellent communication skills in both English and Bahasa Indonesia
- Problem-solving abilities with attention to detail and accuracy
- Customer-centric mindset with conflict resolution expertise
- Ability to work under pressure and manage multiple priorities
- Knowledge of international shipping regulations and customs procedures