Deskripsi Pekerjaan
Are you a hands-on professional with a passion for operational excellence? An established, rapidly growing bakery chain is looking for a dynamic Operations Executive to join our team for an exciting new venture in Johor Bahru.
In this role, you will be the backbone of our local operations, ensuring seamless daily workflows while gaining valuable exposure to various facets of the business, including inventory management, human resources, and customer service standards. We are looking for someone who is not just looking for a job, but an opportunity to make a tangible impact on a brand’s expansion and success.
As an Operations Executive, you will collaborate closely with management to streamline processes, maintain high product quality, and drive efficiency across the outlet. This is a perfect career move for a proactive individual eager to grow within the food and beverage industry.
Tanggung Jawab
- Oversee daily store operations to ensure efficiency, cleanliness, and strict adherence to company SOPs.
- Coordinate with different departments to manage inventory levels and supply chain requirements.
- Monitor and analyze outlet performance metrics to identify areas for operational improvement.
- Provide training and guidance to frontline staff to maintain consistent service quality.
- Ensure compliance with food safety and hygiene regulations at all times.
- Handle customer inquiries and resolve operational issues promptly to ensure guest satisfaction.
- Assist management in reporting, budgeting, and optimizing daily overhead costs.
Kualifikasi
- Candidate must possess at least a Diploma or Degree in Business Administration, Operations Management, Hospitality, or a related field.
- Minimum 1-2 years of experience in retail, F&B operations, or a similar administrative role.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent communication skills in Malay and English.
- A proactive "can-do" attitude with a problem-solving mindset.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Willingness to work shifts, including weekends and public holidays as required by the industry.