Deskripsi Pekerjaan
Join RecruitFirst as an Operations Executive and become the backbone of our dynamic customer service and coordination initiatives. This full-time role in the West Region offers a competitive salary package of up to $3,000 monthly, perfect for driven professionals seeking impactful operational excellence. You'll be instrumental in streamlining processes, resolving customer inquiries, and ensuring seamless interdepartmental communication. The position requires a proactive individual who thrives in fast-paced environments and demonstrates exceptional problem-solving abilities. With RecruitFirst's commitment to professional growth, you'll gain invaluable experience in operations management while contributing to our reputation for service excellence. Ideal candidates will possess strong organizational skills and a passion for optimizing customer experiences. Apply now to advance your career in operations with a leading recruitment firm.
Tanggung Jawab
- Manage end-to-end customer inquiries and resolution processes
- Coordinate internal resources and stakeholders for service delivery
- Monitor operational KPIs and implement improvement strategies
- Develop and maintain efficient workflow documentation
- Liaise with cross-functional teams to ensure service alignment
- Handle administrative tasks supporting operational efficiency
- Analyze customer feedback to enhance service quality
Kualifikasi
- Diploma in Business Administration or related field
- Minimum 2 years in customer service/operations coordination
- Proficiency in Microsoft Office Suite
- Strong verbal and written communication skills
- Ability to multitask in high-pressure environments
- Experience with CRM systems preferred
- Detail-oriented with problem-solving aptitude