Deskripsi Pekerjaan
Join CBM Pte Ltd as an Operations Executive (Parking) and drive excellence in daily parking management. This pivotal role involves overseeing end-to-end operations to achieve departmental KPIs while ensuring exceptional client experiences. You'll serve as the primary liaison for client feedback, implementing solutions that enhance service quality and operational efficiency. Proactively monitor parking facility performance, coordinate maintenance activities, and maintain strict compliance with safety protocols. Collaborate cross-functionally to optimize resource allocation and implement process improvements that align with organizational goals.
As a key contributor to our operations team, you'll analyze operational data, prepare performance reports, and identify opportunities for innovation. Your expertise will ensure seamless parking services for clients while maintaining cost-effectiveness and regulatory compliance. This position offers dynamic exposure to facility management challenges and requires a proactive approach to problem-solving in a fast-paced environment.
Tanggung Jawab
- Oversee daily parking operations to ensure smooth functioning and adherence to service standards
- Manage client feedback channels, addressing concerns promptly and implementing corrective actions
- Monitor operational KPIs and prepare performance reports for continuous improvement
- Coordinate maintenance schedules and vendor relationships to maintain facility quality
- Enforce safety protocols and regulatory compliance across all parking operations
- Optimize resource allocation and workflow efficiency within departmental guidelines
- Collaborate with cross-functional teams to achieve departmental objectives and targets
Kualifikasi
- Diploma or Degree in Business Administration, Operations Management, or related field
- Minimum 2 years of experience in operations management, preferably in parking or facility services
- Proven track record in handling client feedback and service recovery
- Strong analytical skills with ability to interpret operational data and metrics
- Excellent communication and interpersonal skills for stakeholder engagement
- Proficiency in Microsoft Office Suite and facility management software
- Certification in operations management or facility maintenance (preferred)