Deskripsi Pekerjaan
Lexmark International is seeking a dynamic Operations Lead - Order Management to join our high-performing team in Cebu City. This hybrid role offers an exciting opportunity to bridge management expertise with process and systems optimization, driving operational excellence across our order management operations.
As an Operations Lead, you will serve as an integral part of our leadership structure, responsible for overseeing end-to-end order management processes. You will work closely with cross-functional teams to ensure seamless execution, identify improvement opportunities, and implement best practices that enhance customer satisfaction and operational efficiency.
This position is ideal for professionals who thrive in fast-paced environments, possess strong analytical capabilities, and demonstrate natural leadership abilities. You will be empowered to make data-driven decisions, streamline workflows, and mentor team members to achieve collective goals.
Lexmark International offers a supportive culture that values innovation, continuous improvement, and professional growth. Join us and contribute to our mission of delivering exceptional solutions while advancing your career in a globally recognized technology company.
Tanggung Jawab
- Lead and oversee daily order management operations, ensuring timely processing and fulfillment of customer orders
- Develop and implement process improvements to enhance operational efficiency and reduce processing times
- Coordinate with cross-functional teams including sales, logistics, and finance to resolve order-related issues
- Monitor and analyze key performance indicators (KPIs) to identify trends and recommend actionable improvements
- Manage and coach team members, providing guidance on best practices and performance standards
- Ensure compliance with company policies, procedures, and quality standards
- Generate regular reports on operational metrics and present findings to senior leadership
- Liaise with system administrators to optimize order management systems and tools
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field
- Minimum of 3-5 years of experience in order management, operations, or customer service leadership
- Proven experience in process optimization and system implementation
- Strong analytical skills with the ability to interpret data and make informed decisions
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- Proficiency in order management systems and Microsoft Office applications
- Demonstrated leadership capabilities with a track record of team development and performance management
- Experience in a hybrid or remote work environment is a plus