Deskripsi Pekerjaan
We are seeking a dynamic and experienced Operations Manager to lead our retail and e-commerce division in Sungai Petani. In this pivotal role, you will be responsible for overseeing day-to-day operations, ensuring a seamless workflow across both physical and digital channels. We are looking for a strategic leader who can drive efficiency, enhance customer satisfaction, and foster a high-performance culture within our outlet. If you have a passion for retail management and e-commerce optimization, we want to hear from you.
Tanggung Jawab
- Oversee and manage the daily operations of the Sungai Petani outlet, ensuring smooth workflow across all channels.
- Lead, mentor, and develop a high-performing team, conducting regular training and performance reviews.
- Optimize inventory management and supply chain logistics to minimize waste and maximize stock availability.
- Analyze sales data and market trends to implement strategies that drive revenue growth.
- Maintain high standards of customer service and ensure compliance with company policies and procedures.
- Collaborate with the management team to plan promotional activities and operational campaigns.
- Handle escalations and resolve operational issues efficiently to ensure business continuity.
Kualifikasi
- Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.
- Minimum of 3-5 years of proven experience in operations management, preferably within the retail or e-commerce sector.
- Strong leadership skills with the ability to inspire and manage a diverse team.
- Excellent communication and interpersonal skills, with a focus on stakeholder management.
- Proficiency in using point-of-sale (POS) systems and inventory management software.
- Valid Malaysian driving license is an added advantage.