Deskripsi Pekerjaan
Are you a dynamic leader with a passion for retail excellence and strategic growth? Erajaya Group, one of Indonesia’s largest retail and distribution networks for mobile devices, IoT, and consumer electronics, is seeking an experienced and results-driven Operations Manager to oversee our retail operations in the Penjaringan, Jakarta Raya area.
In this role, you will play a pivotal part in shaping our retail success. You will develop and implement comprehensive operational strategies designed to drive store sales, maximize profitability, and streamline daily processes. You will serve as a key leader, aligning store operations with corporate goals while mentoring a high-performing retail team. If you thrive in a fast-paced environment and have a proven track record of optimizing retail performance, we want to hear from you.
Tanggung Jawab
- Develop, execute, and monitor operational strategies to consistently meet and exceed regional sales targets and profitability goals.
- Analyze key performance indicators (KPIs) such as store traffic, conversion rates, average transaction value, and inventory shrinkage to implement corrective actions.
- Provide strategic leadership, coaching, and performance management to store managers and retail staff.
- Oversee inventory management, ensuring optimal stock levels, efficient replenishment, and minimized stock discrepancies.
- Ensure strict compliance across all stores regarding company policies, visual merchandising guidelines, and standard operating procedures (SOPs).
- Collaborate closely with marketing, merchandising, and supply chain departments to successfully launch new products and promotional campaigns.
- Identify operational bottlenecks and implement process improvements to enhance overall efficiency and customer satisfaction.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, Retail, or a related discipline.
- Minimum of 5 years of professional experience in retail operations management, preferably within telecom, consumer electronics, or fast-moving consumer goods (FMCG).
- Proven track record of managing multi-store operations and driving revenue growth.
- Strong analytical capabilities with a deep understanding of retail math, P&L management, and KPI tracking.
- Excellent leadership, interpersonal, and communication skills to effectively lead diverse teams.
- Proactive problem-solver who can adapt quickly to changing retail market trends.
- Fluency in both written and spoken Indonesian, with business-level English proficiency being a strong advantage.