Deskripsi Pekerjaan
INVERSAL is a leading performance marketing agency seeking a highly skilled and strategic Operations Manager to lead our internal systems and people operations. In this pivotal role, you will be responsible for streamlining workflows, optimizing resource allocation, and fostering a culture of excellence across the organization. We are looking for a seasoned professional who can ensure our team consistently delivers high-quality results on time and within budget. If you have a passion for process improvement and team leadership, we want you to help shape the future of our operations.
Tanggung Jawab
- Oversee the day-to-day operations and ensure strict alignment with the company's strategic goals and KPIs.
- Develop, implement, and continuously improve standard operating procedures (SOPs) to enhance efficiency and consistency.
- Manage, mentor, and develop a high-performing team, conducting regular performance reviews and providing constructive feedback.
- Collaborate closely with cross-functional teams (Sales, Creative, Tech) to ensure seamless project delivery and resource availability.
- Monitor key performance indicators (KPIs) and operational metrics to identify trends, bottlenecks, and areas for growth.
- Implement and maintain project management tools and systems to track progress and maintain transparency.
- Handle vendor and client relationship management to ensure service quality and operational continuity.
Kualifikasi
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5-7 years of progressive experience in operations management, preferably within a performance marketing or digital agency environment.
- Proven track record of successfully leading diverse teams and managing complex operational workflows.
- Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency in project management software (e.g., Asana, Trello, Jira) and CRM systems.
- Excellent communication skills, both written and verbal, with a focus on clarity and collaboration.
- Strong analytical mindset with the ability to solve problems and implement data-driven solutions.