Deskripsi Pekerjaan
Join Bioskin Holdings Pte Ltd as an Operations Manager and lead our retail excellence in Orchard. This pivotal role demands a strategic leader to oversee multiple outlets, drive sales KPIs, and foster high-performing teams. You'll ensure exceptional customer experiences while resolving complaints efficiently. Beyond leadership, you'll manage administrative processes, optimize operations, and contribute to our growth in the competitive retail landscape. If you're passionate about operational efficiency and team development, this opportunity offers a dynamic environment to showcase your expertise.
Tanggung Jawab
- Oversee daily operations across multiple retail outlets
- Drive sales performance and achieve monthly KPI targets
- Lead, mentor, and develop store teams
- Ensure exceptional customer satisfaction standards
- Handle customer complaints with professionalism
- Manage administrative tasks and inventory control
- Implement operational improvements
Kualifikasi
- 5+ years in retail operations management
- Proven track record in sales KPI achievement
- Strong team leadership and coaching skills
- Excellent customer service orientation
- Experience in complaint resolution
- Proficiency in administrative systems
- Knowledge of retail inventory management
- Relevant bachelor's degree preferred