Deskripsi Pekerjaan
Are you a dynamic retail leader looking to take the next step in your career? CCK Group is seeking an experienced and results-driven Operations Manager (Outlet) to oversee and elevate the daily operations of our CCK Fresh Mart outlet in Kuching, Sarawak. In this role, you will be the key driver of the outlet's commercial success, ensuring the highest standards of efficiency, profitability, and customer satisfaction.
As an Operations Manager, you will lead a dedicated retail team, implement effective merchandising strategies, and optimize stock management processes. CCK Fresh Mart is a well-established and trusted brand in East Malaysia, committed to delivering fresh, high-quality cold storage and grocery products. If you have a passion for retail excellence, strong leadership capabilities, and a track record of driving operational performance in the food and beverage or consumer goods sector, we invite you to apply and grow with us.
We offer a supportive working environment, competitive compensation, and excellent opportunities for long-term career advancement within the CCK Group network.
Tanggung Jawab
- Oversee and manage the day-to-day operations of the CCK Fresh Mart outlet to ensure seamless performance, hygiene, and safety.
- Drive outlet sales targets and overall profitability by executing commercial strategies, promotions, and effective product displays.
- Manage inventory levels, ensure stock accuracy, and implement effective stock rotation protocols (FIFO) to minimize wastage and shrinkage.
- Lead, motivate, and mentor retail staff, managing scheduling, training, and performance evaluations to foster a high-performing team culture.
- Deliver outstanding customer service by addressing inquiries, resolving issues promptly, and maintaining a welcoming store environment.
- Ensure full compliance with local health regulations, food safety standards, licensing laws, and company policies.
- Analyze weekly and monthly sales reports, operating expenses, and performance metrics to identify improvement areas and execute action plans.
Kualifikasi
- Diploma or Bachelor’s Degree in Retail Management, Business Administration, Hospitality, or a related discipline.
- Minimum of 3 to 5 years of proven experience in retail management, supermarket operations, or cold storage retail.
- Strong leadership skills with experience managing, coaching, and motivating a diverse retail team.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Malaysia (proficiency in local dialects is an added advantage).
- Sound knowledge of inventory control systems, merchandising standards, and retail POS software.
- Strong problem-solving ability, business acumen, and resilience under pressure.
- Willingness to work flexible hours, including weekends and public holidays, to meet retail operational demands.