Deskripsi Pekerjaan
Are you a seasoned retail leader with a passion for driving operational excellence? Servay, a leading name in the Sabah retail sector, is seeking a dynamic and strategic Operations Manager to oversee our Supermarket and Hypermarket divisions. In this high-impact role, you will be the backbone of our store operations, ensuring that every customer touchpoint reflects our commitment to quality, service, and efficiency.
As our Operations Manager, you will lead cross-functional teams, optimize supply chain workflows, and implement innovative retail strategies to maximize profitability and market share. We are looking for a visionary leader who thrives in a fast-paced environment and possesses the analytical prowess to turn operational data into actionable growth strategies. If you are ready to elevate your career and shape the future of retail in Sabah, we invite you to join our growing team.
Tanggung Jawab
- Oversee end-to-end daily operations across supermarket/hypermarket outlets to ensure seamless performance and service standards.
- Lead, mentor, and develop a diverse team of department heads and store staff to foster a culture of high performance and professional growth.
- Drive store profitability through inventory management, cost-control measures, and effective shrinkage reduction strategies.
- Develop and implement operational policies and standard operating procedures (SOPs) to enhance store efficiency.
- Collaborate with procurement and merchandising teams to optimize product assortment, pricing strategies, and visual merchandising.
- Analyze key performance indicators (KPIs) and financial reports to identify areas for operational improvement and revenue growth.
- Ensure strict adherence to health, safety, and regulatory compliance standards across all locations.
Kualifikasi
- Bachelor’s degree in Business Administration, Operations Management, Retail Management, or a related field.
- Minimum of 5-8 years of progressive management experience in a large-scale retail, supermarket, or hypermarket environment.
- Proven track record in managing P&L, budgeting, and delivering strong financial results in a high-volume retail setting.
- Strong leadership skills with the ability to influence and inspire teams across multiple locations.
- Excellent analytical skills, with proficiency in retail management software and MS Office Suite.
- Strong problem-solving abilities and a proactive approach to operational challenges.
- Excellent communication and interpersonal skills, with proficiency in English and Malay.