Deskripsi Pekerjaan
TRANSTAR TRAVEL & TOURS SDN BHD is seeking a motivated Operations Support professional to join our dynamic Coach Operations Team in Kuala Lumpur. In this role, you will play a key part in ensuring the seamless execution of our travel and transportation services, supporting daily operational activities and contributing to a fastāpaced, energetic work environment.
You will collaborate closely with dispatchers, drivers, and senior management to coordinate schedules, monitor vehicle performance, and resolve any logistical issues that arise. The ideal candidate thrives in a challenging setting, demonstrates strong organizational abilities, and enjoys problemāsolving on the fly. This position offers growth opportunities for individuals who are eager to learn and develop within the travel industry.
We pride ourselves on a youthful and dynamic culture, encouraging innovative ideas and continuous improvement. As part of our team, you will have the chance to work with a passionate group of professionals, gain exposure to a variety of operational processes, and help deliver outstanding service to our customers.
Key benefits include competitive remuneration, opportunities for professional development, and the satisfaction of contributing to the success of a leading travel and tours company in Malaysia. If you are looking for a rewarding career where your contributions directly impact customer satisfaction and operational efficiency, we would love to hear from you.
Tanggung Jawab
- Coordinate daily coach schedules and driver assignments to ensure onātime departures.
- Monitor vehicle readiness and coordinate maintenance requests with the fleet team.
- Process passenger bookings, reservations, and handle ticket issuance as needed.
- Resolve operational issues and provide timely support to drivers and customers.
- Maintain accurate records of trips, fuel consumption, and route deviations.
- Communicate with internal departments and external partners to streamline logistics.
- Assist in the preparation of operational reports and performance metrics.
- Participate in continuous improvement initiatives and training programs.
Kualifikasi
- Diploma or certificate in Business Administration, Logistics, or a related field.
- Prior experience in a similar operational or administrative role is advantageous.
- Proficiency in MS Office (Word, Excel, Outlook) and basic data entry skills.
- Strong communication and interpersonal abilities.
- Excellent organizational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
- Willingness to work flexible hours, including weekends and public holidays.
- A valid driverās license is a plus.