Deskripsi Pekerjaan
Are you a detail-oriented professional looking to join a leading appliance company? Concepcion Midea Inc is seeking a dedicated Order Management Associate to oversee our order fulfillment processes. In this pivotal role, you will be the critical link between our sales team, warehouse operations, and customers. Your primary focus will be ensuring accurate order processing, timely dispatch, and resolving any discrepancies that arise during the transaction lifecycle. We are looking for someone who thrives in a fast-paced environment and has a genuine passion for customer satisfaction. If you have strong organizational skills and experience with inventory systems, we want to hear from you.
This position offers the opportunity to grow within a dynamic organization that values efficiency and teamwork. You will play a key role in maintaining our reputation for service excellence by ensuring that every order is handled with precision and care. Join us and contribute to the smooth operation of our logistics and sales department.
Tanggung Jawab
- Process and track customer orders from initiation to final delivery, ensuring accuracy in every transaction.
- Coordinate closely with the logistics and warehouse teams to verify stock availability and manage dispatch schedules.
- Resolve order discrepancies, returns, and exchanges efficiently while maintaining high customer satisfaction standards.
- Maintain accurate and up-to-date records of all orders within the company's order management system.
- Communicate timely updates regarding order status to internal stakeholders and external clients.
- Prepare and review shipping documents, invoices, and packing lists to ensure compliance with company policies.
- Assist in identifying process improvements to streamline the order fulfillment workflow.
Kualifikasi
- High school diploma or Bachelor's degree in any field; prior experience in a similar role is a plus.
- At least 1-2 years of experience in order management, customer service, or administrative support.
- Proficiency in Microsoft Office Suite, particularly Excel for data entry and tracking.
- Strong attention to detail and excellent organizational skills to manage multiple orders simultaneously.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Excellent verbal and written communication skills in English.
- Familiarity with ERP or inventory management systems is highly desirable.