Deskripsi Pekerjaan
Are you a detail-oriented professional with a knack for keeping operations running smoothly? iSupport Worldwide is seeking a dedicated Order Management Specialist to join our expanding team in Ortigas, Metro Manila. This is a fantastic opportunity to be part of a dynamic global support environment where precision, client satisfaction, and continuous improvement are at the heart of everything we do.
In this role, you will be the central hub for all order-related activities, working closely with sales, logistics, and finance teams to ensure a flawless experience for our international clientele. Your ability to manage multiple accounts, streamline workflows, and resolve issues proactively will directly contribute to the success of our operations. We are looking for someone who thrives in a fast-paced setting and takes ownership of their work.
As an Order Management Specialist, you will handle everything from order entry and tracking to account reconciliation and performance reporting. Your strong analytical skills and proficiency with ERP systems will be crucial in identifying trends, optimizing processes, and ensuring data accuracy. You will also serve as the primary point of contact for clients, providing timely updates and acting as a trusted advisor for their account needs.
At iSupport Worldwide, we value our people. We offer a collaborative culture, opportunities for professional growth, and the chance to work with a diverse team of experts. If you are ready to take the next step in your career and make a real impact, we would love to hear from you.
Tanggung Jawab
- Manage the end-to-end order management lifecycle, including order entry, validation, processing, tracking, and fulfillment coordination.
- Act as the primary point of contact for assigned client accounts, addressing inquiries, managing order changes, and resolving escalations.
- Collaborate with sales, logistics, and warehouse teams to guarantee accurate and timely shipment of products to clients.
- Monitor inventory levels, backorder status, and supply chain schedules, communicating potential issues to relevant stakeholders.
- Generate and analyze weekly and monthly performance reports, highlighting key metrics, trends, and areas for improvement.
- Identify opportunities for process optimization, contributing to initiatives that reduce turnaround times and enhance operational efficiency.
- Maintain meticulous records of all transactions, client communications, and contract documentation in the CRM system.
- Partner with the finance department to resolve billing discrepancies, invoice disputes, and payment-related inquiries.
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Minimum of 2 years of experience in order management, account coordination, or sales support.
- Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and CRM software (e.g., Salesforce, HubSpot).
- Advanced skills in Microsoft Office Suite, specifically Excel (PivotTables, VLOOKUP, data analysis) and Outlook.
- Excellent verbal and written communication skills in English, with the confidence to interact with global clients.
- Strong attention to detail and exceptional organizational and problem-solving abilities.
- Ability to work effectively in a fast-paced, target-oriented environment while managing multiple priorities.
- Must be willing to work on-site in Ortigas, Metro Manila, and amenable to shifting or flexible schedules as required.