Deskripsi Pekerjaan
Are you an organized professional looking to make a significant impact in the logistics and fulfillment industry? KDCI is seeking a detail-oriented Order Management Specialist to join our dynamic team in Pasig City. In this pivotal role, you will gain valuable end-to-end exposure to order management and fulfillment operations, ensuring that our clients' orders are processed accurately and delivered on time.
We are looking for a proactive individual who thrives in a fast-paced environment. As part of our administration and support team, you will act as the bridge between sales, logistics, and customer service. Your expertise will streamline our fulfillment processes, reduce errors, and enhance the overall customer experience. If you are passionate about operations and want to grow your career with a leading company, we want to hear from you.
Tanggung Jawab
- Process and manage customer orders from initiation to final delivery, ensuring accuracy at every stage.
- Coordinate closely with logistics partners and warehouse teams to ensure timely fulfillment of orders.
- Monitor real-time order status and proactively resolve any potential delays or discrepancies.
- Maintain accurate and up-to-date records of all order transactions within the company database.
- Communicate timely order updates, shipping details, and tracking information to customers.
- Assist in inventory management by verifying stock availability and reporting discrepancies.
- Generate accurate invoices and process payments related to order fulfillment.
Kualifikasi
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 1-2 years of experience in order management, customer service, or administrative support.
- Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint) and ERP systems (e.g., SAP, Salesforce).
- Strong written and verbal communication skills in English.
- High attention to detail with the ability to spot errors in data and processes.
- Excellent organizational skills and the ability to multitask in a fast-paced setting.
- Experience with order tracking software and logistics management tools is a strong advantage.