Deskripsi Pekerjaan
Join Swagelok Malaysia as an Order Processing Executive and become a vital part of our commitment to creating exceptional customer experiences that drive business growth and build lasting partnerships. As a key member of our administrative team, you'll play a crucial role in ensuring smooth order processing, maintaining accurate records, and providing outstanding service to our valued clients.
At Swagelok, we believe in empowering our employees with the tools and training needed to excel in their roles. You'll have the opportunity to develop your skills in order management, customer communication, and administrative processes while working in a supportive environment that values teamwork and excellence.
This position offers a unique opportunity to grow your career within a globally recognized company that specializes in high-quality fluid system components and solutions. If you're detail-oriented, customer-focused, and eager to contribute to a company that values integrity and innovation, we encourage you to apply and become part of our dynamic team in Bayan Lepas, Penang.
Tanggung Jawab
- Process customer orders accurately and efficiently, ensuring timely fulfillment and delivery
- Maintain and update order records in the company database with precision and attention to detail
- Communicate with customers regarding order status, shipping information, and any inquiries
- Collaborate with warehouse, sales, and finance teams to resolve order-related issues
- Generate and distribute order reports to management and relevant stakeholders
- Verify inventory availability and coordinate with suppliers for special order requirements
- Implement and follow standard operating procedures for order processing
- Identify opportunities for process improvements and contribute to efficiency enhancements
Kualifikasi
- Diploma or Degree in Business Administration, Supply Chain Management, or related field
- Minimum 1-2 years of experience in order processing, customer service, or administrative role
- Strong attention to detail with excellent organizational and time management skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and order management systems
- Excellent communication skills, both written and verbal, in English and Bahasa Malaysia
- Ability to work independently and collaboratively in a fast-paced environment
- Strong problem-solving skills with a customer-centric approach
- Prior experience in manufacturing or technical industries is an advantage