Deskripsi Pekerjaan
Join Nityo Infotech's dynamic Third-Party Collections team as an Outbound Collections Specialist! We're seeking highly motivated individuals with a proven track record in debt recovery to drive our financial operations forward. In this pivotal role, you'll be the bridge between our clients and their customers, strategically negotiating payment solutions while maintaining professional relationships. You'll leverage your communication skills to resolve overdue accounts, implement effective collection strategies, and contribute directly to our company's financial health. This position offers a competitive compensation package and the opportunity to grow within a supportive environment where your contributions make a tangible impact. If you thrive in target-driven roles and possess exceptional negotiation abilities, we invite you to become a key player in our collections success story.
Tanggung Jawab
- Initiate outbound calls to customers with overdue accounts to discuss payment options and resolve outstanding balances
- Negotiate payment plans, settlements, and payment arrangements while adhering to company guidelines and regulatory standards
- Maintain detailed and accurate records of all collection activities using CRM systems and internal databases
- Meet and exceed monthly collection targets through effective follow-up and strategic account prioritization
- Collaborate with team members to share best practices and optimize collection strategies
- Ensure compliance with all applicable debt collection laws and company policies
- Provide exceptional customer service while maintaining a firm yet professional approach during sensitive financial discussions
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1-2 years of experience in collections, customer service, or accounts receivable
- Strong negotiation and conflict resolution skills with proven results in debt recovery
- Excellent verbal communication skills with ability to handle difficult conversations professionally
- Proficiency in CRM software and Microsoft Office applications
- Ability to work independently with minimal supervision while meeting performance metrics
- Detail-oriented with strong organizational and time-management abilities
- Knowledge of debt collection regulations and ethical practices