Deskripsi Pekerjaan
Are you a dynamic leader with a passion for retail and a drive for results? SHINS, a leading name in retail, is seeking a dedicated and energetic Outlet Supervisor to join our team in Ipoh, Perak. As an Outlet Supervisor, you will play a pivotal role in driving our store's success by leading a high-performing team and delivering exceptional customer service.
In this key position, your main goal is to drive team performance, ensure excellent customer service, and lead the team to achieve store sales targets and key KPIs. You will be responsible for managing day-to-day operations, including inventory management, visual merchandising, and staff scheduling. You will coach and mentor team members to foster a culture of excellence and accountability. Additionally, you will analyze sales data to identify opportunities for growth, implement promotional strategies, and maintain high standards of store presentation.
We are looking for a natural leader with a hands-on approach, strong communication skills, and a proven ability to motivate others. If you thrive in a fast-paced retail environment and take pride in delivering results, this is the perfect opportunity to showcase your supervisory skills.
Join SHINS and be part of a dynamic environment where your contributions are valued, and your career can flourish. Take the next step in your retail management career today!
Tanggung Jawab
- Lead, motivate, and manage a team to achieve store sales targets and key performance indicators.
- Ensure exceptional customer service is delivered consistently, creating a positive shopping experience.
- Oversee daily store operations, including opening and closing procedures, cash management, and inventory control.
- Train, coach, and develop team members to enhance their skills and performance.
- Implement effective visual merchandising strategies to optimize sales and maintain brand standards.
- Monitor and analyze sales reports, identify trends, and propose actions to drive revenue growth.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Ensure compliance with company policies, procedures, and health/safety regulations.
Kualifikasi
- Minimum 2 years of experience in a retail supervisory or team lead role.
- Proven track record of achieving sales targets and driving team performance.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work flexible hours, including weekends and public holidays.
- Knowledge of inventory management and visual merchandising principles.
- Proficiency in basic computer applications and sales reporting tools.
- High school diploma or equivalent; further education in business or retail management is a plus.