Deskripsi Pekerjaan
Oriental Coffee International is seeking a dedicated and experienced Outlet Supervisor to oversee operations at our outlets in Kuala Lumpur and Selangor. In this key leadership role, you will be responsible for managing the day-to-day operations of the store, ensuring the highest standards of customer service, and leading a team of enthusiastic staff members. We are looking for a proactive professional who is passionate about the retail and F&B industry and can drive sales performance while maintaining the brand's reputation for quality.
As an Outlet Supervisor, you will be the face of the brand, ensuring that every customer leaves satisfied. Your role will involve supervising staff shifts, conducting training sessions, and handling customer feedback with professionalism. You will also be in charge of inventory management, stock control, and ensuring that all health and safety regulations are strictly followed. If you are a results-oriented leader looking to grow your career in a dynamic environment, we encourage you to apply.
Tanggung Jawab
- Oversee the daily operations of the outlet, including opening and closing procedures, to ensure a seamless and efficient customer experience.
- Supervise and mentor a team of baristas and service staff, providing guidance on product knowledge and service standards.
- Monitor inventory levels and manage stock ordering to minimize waste and ensure product availability.
- Handle customer inquiries, complaints, and feedback professionally to maintain high customer satisfaction levels.
- Ensure strict adherence to health, safety, and hygiene standards at all times.
- Analyze daily sales reports and implement strategies to improve store performance and meet sales targets.
- Conduct regular staff briefings and performance reviews to foster a positive and productive work environment.
Kualifikasi
- Minimum 1-2 years of experience in a supervisory role within the retail or F&B industry.
- Strong leadership and communication skills with the ability to motivate and manage a diverse team.
- High school diploma or equivalent; relevant certification in hospitality or retail management is a plus.
- Ability to work flexible shifts, including weekends, evenings, and public holidays.
- Proficiency in basic computer applications and POS systems.
- A genuine passion for coffee and providing exceptional customer service is highly desirable.