Deskripsi Pekerjaan
Join Loob Holding's dynamic team as an Outlet Supervisor at Tealive Sunway Putra Mall! This exciting leadership opportunity allows you to drive operational excellence while nurturing a high-performing beverage service team. As the face of our premium tea brand, you'll ensure exceptional customer experiences, maintain stringent quality standards, and implement innovative sales strategies in a vibrant retail environment. Your role will encompass team development, inventory optimization, and performance analytics to exceed business targets while upholding Tealive's reputation for premium tea craftsmanship. This position offers rapid career growth within Malaysia's leading F&B retail group.
Tanggung Jawab
- Lead daily outlet operations including staff scheduling, training, and performance management
- Monitor sales performance and implement strategies to achieve monthly targets
- Ensure adherence to food safety standards and operational procedures
- Manage inventory control, ordering, and cost optimization
- Handle customer inquiries and resolve service issues promptly
- Conduct staff training on product knowledge and service protocols
- Prepare daily sales reports and operational analytics
- Maintain visual merchandising standards and cleanliness protocols
Kualifikasi
- Minimum SPM qualification with 1-2 years retail supervisory experience
- Strong leadership and team management skills
- Basic knowledge of inventory management and POS systems
- Excellent communication and problem-solving abilities
- Ability to work flexible hours including weekends and public holidays
- Customer service oriented with attention to detail
- Basic financial literacy for sales reporting
- Food handling certification preferred