Deskripsi Pekerjaan
Are you a dedicated healthcare professional looking to make a meaningful impact in a fast-paced clinical environment? The Medical City South Luzon is currently seeking a highly organized and compassionate Outpatient Associate to join our team in Santa Rosa City. In this role, you will be the face of our clinic, ensuring that every patient receives prompt, efficient, and empathetic service from the moment they arrive.
As an Outpatient Associate, you will serve as a vital link between our medical staff and our patients. You will manage complex HMO requirements, facilitate smooth clinic operations, and ensure that our scheduling systems remain organized to support seamless healthcare delivery. If you have a passion for customer service, a keen eye for detail, and a commitment to excellence, we invite you to build your career with a premier healthcare institution.
Tanggung Jawab
- Manage end-to-end HMO authorization and processing to ensure timely coverage and billing.
- Coordinate patient appointments and clinic schedules to optimize provider efficiency.
- Serve as the primary point of contact for patients, addressing inquiries and resolving service concerns with professionalism.
- Maintain accurate and up-to-date patient records in accordance with hospital privacy and data protection policies.
- Collaborate with clinical teams to ensure daily operational workflows run smoothly.
- Assist in the preparation of medical reports and documentation for outpatient consultations.
- Monitor clinic inventory and administrative supplies to support daily service delivery.
Kualifikasi
- Bachelor’s degree in Healthcare Administration, Nursing, Medical Technology, or any related field.
- At least 1 year of experience in a clinical, outpatient, or hospital setting is preferred.
- Proficiency in HMO accreditation processes and health insurance documentation.
- Strong computer literacy, including experience with Hospital Information Systems (HIS) and MS Office Suite.
- Excellent verbal and written communication skills in both English and Filipino.
- Ability to maintain a professional demeanor under pressure in a fast-paced environment.
- Strong organizational skills with a keen focus on administrative accuracy.