Deskripsi Pekerjaan
Are you a passionate sports enthusiast with a flair for community building? We are looking for an energetic and organized Padel Club Manager to join our premier facility in Kuala Lumpur. In this pivotal role, you will report directly to the General Manager and serve as the heartbeat of our club.
You will be responsible for fostering a vibrant padel community, ensuring high-quality service standards, and managing the day-to-day operations that provide our members with the ultimate padel lifestyle experience. If you are a proactive leader who loves engaging with people and maintaining excellence in a fast-paced sports environment, we want to hear from you.
Tanggung Jawab
- Oversee daily club operations to ensure a seamless experience for all players and guests.
- Lead and mentor the front-of-house and support team to deliver world-class service.
- Develop and execute community engagement strategies, including tournaments, social events, and clinics.
- Manage court bookings, member inquiries, and administrative records efficiently.
- Maintain high standards of facility cleanliness, equipment maintenance, and health and safety compliance.
- Collaborate with the General Manager to hit growth targets and improve membership retention.
- Handle customer feedback professionally to ensure continuous improvement of club operations.
Kualifikasi
- Proven experience in sports club management, hospitality, or a related service industry.
- Strong leadership skills with the ability to manage and motivate a small team.
- Excellent communication and interpersonal skills, with a passion for building customer relationships.
- High level of organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and public holidays, to match peak court demand.
- Basic proficiency in digital management tools, POS systems, or booking software.
- A deep interest in padel or racket sports is highly preferred.