Deskripsi Pekerjaan
Join UCSI International School as a Parent Support Officer and become the cornerstone of our school-family partnership! In this pivotal role, you'll serve as the primary liaison between parents and school leadership, ensuring seamless communication and exceptional support throughout the educational journey. You'll foster collaborative relationships by addressing parent inquiries, facilitating feedback mechanisms, and coordinating engagement initiatives that strengthen our school community.
As the voice of our institution, you'll navigate sensitive situations with empathy and professionalism while maintaining clear documentation of all interactions. Your proactive approach will help resolve concerns efficiently, organize parent workshops, and implement strategies that enhance satisfaction and trust. This position demands exceptional interpersonal skills and a deep understanding of educational dynamics to create a nurturing environment where students thrive.
Tanggung Jawab
- Act as primary point of contact for parent inquiries, concerns, and feedback
- Facilitate effective communication between parents and academic/administrative staff
- Organize parent-teacher conferences, workshops, and engagement events
- Document all interactions and maintain accurate parent communication records
- Collaborate with school leadership to develop parent satisfaction strategies
- Resolve conflicts or issues through mediation and solution-oriented approaches
- Implement feedback mechanisms to continuously improve parent-school relations
Kualifikasi
- Bachelor's degree in Education, Business Administration, or related field
- Minimum 3 years of customer service or educational support experience
- Fluency in English and Bahasa Malaysia (written and verbal)
- Exceptional interpersonal skills with ability to build rapport
- Strong organizational and multitasking abilities
- Empathetic communication style with conflict resolution aptitude
- Proficiency in office software and CRM systems