Deskripsi Pekerjaan
eeVoices is a premier global employment background check firm headquartered in Hong Kong, known for our rigorous standards and unwavering commitment to data integrity. We are currently expanding our team and are looking for a highly motivated Part-Time Client Relations professional to join us in Singapore River. In this pivotal role, you will act as the bridge between our valued clients and our operational teams, ensuring that every inquiry is handled with precision, empathy, and care. You will be responsible for managing client accounts, answering complex queries regarding our screening processes, and ensuring a seamless, positive user experience throughout the client lifecycle. We value individuals who are detail-oriented, possess excellent interpersonal skills, and are eager to contribute to a company that places a high premium on trust and transparency. If you are looking for a flexible opportunity to grow your career in the HR technology sector, we want to hear from you.
Tanggung Jawab
- Act as the primary point of contact for existing and prospective clients, managing relationships with a high degree of professionalism and responsiveness.
- Handle and resolve client inquiries, complaints, and escalations efficiently, ensuring high levels of customer satisfaction.
- Coordinate with the operations and compliance teams to ensure the timely and accurate delivery of background check reports and certificates.
- Maintain accurate and up-to-date client records within the CRM system, logging all interactions and service requests.
- Assist in the onboarding process for new clients, providing clear guidance on our service procedures and documentation requirements.
- Identify and communicate common client needs or feedback to management to help drive service improvements.
- Support the sales team by providing administrative assistance during client meetings and preparing relevant documentation.
Kualifikasi
- A minimum of 1-2 years of proven experience in client relations, customer service, or administrative support roles.
- Strong verbal and written communication skills in English (Mandarin proficiency is a plus).
- Proficiency in using CRM software and the Microsoft Office Suite (Excel, Outlook, Word).
- Ability to multitask effectively and prioritize tasks in a fast-paced, deadline-driven environment.
- High level of integrity and professionalism when handling sensitive personal and employment data.
- A proactive problem-solver with a genuine customer-centric approach to service.
- Flexible schedule availability to accommodate business needs and client requirements.