Deskripsi Pekerjaan
Are you looking to kickstart your career in the fast-paced world of retail and e-commerce? Harvey Norman, a household name in consumer electronics and home furnishings, is seeking a motivated and detail-oriented Part-Time E-Commerce Operation Assistant to join our team in the Central Region.
In this role, you will be the backbone of our digital storefront, ensuring that every online transaction translates into a seamless customer experience. From managing incoming orders to coordinating with warehouse staff and providing frontline support to our valued customers, your work directly impacts our brand reputation and operational excellence. If you are tech-savvy, thrive in a dynamic environment, and are passionate about delivering top-tier service, we want to hear from you!
Tanggung Jawab
- Process and verify online orders accurately to ensure timely collection and delivery.
- Maintain high service standards by addressing customer inquiries regarding order status and product availability.
- Coordinate with internal departments to manage inventory levels and order fulfillment workflows.
- Prepare products for shipment, including packing, labeling, and quality checks.
- Resolve order discrepancies and troubleshoot logistical issues with a proactive mindset.
- Update the internal e-commerce system with accurate delivery information and tracking details.
- Assist in general administrative tasks to support the smooth operation of the e-commerce department.
Kualifikasi
- Minimum GCE 'O' Level or equivalent educational qualification.
- Prior experience in retail, customer service, or e-commerce operations is an advantage.
- Strong interpersonal skills with a friendly and professional customer-centric attitude.
- Proficient in basic computer applications (MS Office, email, and web-based systems).
- Able to commit to a flexible schedule as required by the business.
- Highly organized with the ability to multitask in a fast-paced environment.
- Self-motivated, reliable, and capable of working independently with minimal supervision.