Deskripsi Pekerjaan
We are seeking a dedicated and empathetic Part-Time Patient Coordinator to join our team at the AU Dental Clinic. As a key member of our front-office staff, you will be the first point of contact for our patients, ensuring their experience is welcoming, professional, and seamless from the moment they walk in or call us. This is a fantastic opportunity for individuals looking to gain valuable experience in the healthcare administration sector within a dynamic environment.
In this role, you will play a crucial part in the daily operations of our dental practice. You will be responsible for managing incoming patient enquiries, accurately scheduling appointments, and maintaining organized patient records. We are looking for someone with a strong service-oriented mindset who can handle multiple tasks efficiently while maintaining a positive demeanor. By bridging the gap between patients and clinical staff, you will help ensure that our patients receive the highest standard of care and support. If you are detail-oriented and thrive in a fast-paced office setting, we want to hear from you.
Tanggung Jawab
- Greet and welcome patients warmly, ensuring a comfortable environment upon arrival.
- Manage incoming phone calls and emails, responding to patient inquiries regarding services, availability, and general practice information.
- Schedule and confirm patient appointments, ensuring the dental calendar is optimized.
- Verify patient insurance information and process financial responsibilities accurately.
- Maintain and update electronic health records (EHR) and patient files with precision.
- Assist with general administrative duties, including filing, data entry, and supply management.
- Collaborate with dental staff to ensure smooth patient flow and operational efficiency.
Kualifikasi
- High school diploma or equivalent; additional certification in Medical Office Administration is a plus.
- Previous experience in a dental or medical office setting is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Proficiency in using computer software, including Microsoft Office Suite and basic EMR systems.
- Ability to maintain confidentiality and adhere to strict privacy regulations.
- Dependable and punctual with a professional attitude.