Deskripsi Pekerjaan
Join CF Solutions Philippines Inc. as a Patient Advocate / Case Coordinator and become the vital link between patients, healthcare providers, and legal representatives. Based in the vibrant Eastwood City in Metro Manila, this role is at the heart of our commitment to seamless, compassionate, and efficient healthcare delivery.
As a Patient Advocate / Case Coordinator, you will serve as the central point of coordination, ensuring that every patient's journey is smooth and well-managed from initial consultation through long-term follow-up. You will navigate complex medical and legal systems, advocate for patient needs, and maintain open lines of communication among all parties involved. Your work will directly impact patient satisfaction, treatment adherence, and overall health outcomes.
In this critical role, you will act as a trusted advisor and guide. You will work closely with physicians, nurses, insurance providers, and legal counsel to ensure that patients receive the highest standard of care without unnecessary delays or administrative burdens. Your ability to handle sensitive information with care, resolve conflicts, and coordinate multi-faceted care plans will be essential to your success.
CF Solutions Philippines Inc. is a leading provider of specialized healthcare and legal support services. We pride ourselves on our patient-centric approach and our ability to deliver exceptional results for our clients. By joining our team, you become part of a network of dedicated professionals committed to excellence in patient advocacy.
At CF Solutions Philippines Inc., we value empathy, precision, and dedication. We are looking for a professional who can manage diverse responsibilities in a dynamic healthcare environment. If you are passionate about making a genuine difference in people's lives and thrive in a fast-paced, collaborative setting, this is the perfect opportunity for you to grow your career.
We offer a competitive salary range of ₱30,000 – ₱40,000 per month, along with a supportive team culture and excellent opportunities for professional development and advancement.
Tanggung Jawab
- Serve as the primary point of contact for patients, guiding them through treatment plans, insurance processes, and legal documentation.
- Coordinate closely with healthcare providers to ensure timely and accurate delivery of medical services.
- Collaborate with legal representatives to manage case files, appointments, and regulatory compliance.
- Advocate for patient needs by effectively communicating between all stakeholders.
- Monitor patient progress and update case management systems with detailed, accurate notes.
- Schedule appointments, follow-ups, and multidisciplinary consultations.
- Assist in resolving billing issues and navigating healthcare benefits and policies.
- Ensure strict adherence to confidentiality protocols and data privacy laws.
Kualifikasi
- Bachelor's degree in Nursing, Healthcare Administration, Social Work, or a related field.
- At least 1-2 years of experience in patient advocacy, case management, or healthcare coordination.
- Strong understanding of medical terminology and healthcare procedures.
- Excellent interpersonal and communication skills, with a high level of empathy.
- Ability to handle sensitive information with discretion and professionalism.
- Proficiency in Microsoft Office Suite and case management software.
- Highly organized with strong multitasking and problem-solving abilities.
- Willingness to work onsite in Eastwood, Metro Manila.