Deskripsi Pekerjaan
Are you passionate about patient care and looking for a flexible virtual opportunity? Join Virtual and Beyond as a Patient Care Virtual Staff and be part of a forward-thinking healthcare support team. In this role, you will provide essential administrative and coordination assistance to healthcare providers, ensuring smooth daily operations and exceptional patient experiences.
As a Patient Care Virtual Staff, you will be the bridge between patients and medical professionals. Your main responsibilities will include managing appointment schedules, handling patient inquiries, maintaining accurate electronic health records, processing medical records requests, and assisting with insurance verification tasks. We rely on your organizational skills and attention to detail to keep our virtual practice running efficiently.
This part-time position offers the convenience of remote work from anywhere in Manila, Philippines. You will be compensated at ₱305 per hour, with opportunities to develop your skills in healthcare administration. The ideal candidate is a proactive communicator with a service-oriented mindset and prior experience in a healthcare or administrative setting.
At Virtual and Beyond, we prioritize the well-being of both our patients and our team. We provide ongoing training, supportive management, and a culture that values empathy and excellence. If you are ready to contribute to a mission-driven organization, apply today and take the next step in your career as a Patient Care Virtual Staff!
Tanggung Jawab
- Coordinate patient appointment scheduling and manage calendar efficiently.
- Respond to patient inquiries via phone, email, and chat in a timely and compassionate manner.
- Maintain and update electronic health records (EHR) with accuracy and completeness.
- Process medical record requests and ensure compliance with HIPAA and data privacy regulations.
- Assist patients with insurance verification, pre-authorization, and billing questions.
- Support healthcare providers with administrative tasks such as transcription, data entry, and report generation.
Kualifikasi
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Healthcare Administration, Nursing, or a related field is preferred.
- At least 1 year of experience in a healthcare, medical office, or virtual administrative role.
- Excellent communication skills in English (written and verbal) and proficiency in Filipino is an advantage.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with EHR systems (e.g., EPIC, Cerner, or similar).
- Ability to handle sensitive patient information with strict confidentiality and professionalism.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Reliable high-speed internet connection and a quiet home office setup.
- Ability to work independently, manage time effectively, and adapt to changing priorities.