Deskripsi Pekerjaan
Join our dynamic healthcare team as a Patient Relations Executive in Katong and become a vital advocate for patient-centered care. This rewarding role offers the opportunity to shape exceptional patient experiences while working in a fast-paced environment where your compassion and professionalism directly impact health outcomes. You'll be instrumental in building trustful relationships with patients, ensuring their needs are met with empathy and efficiency. This position is ideal for individuals passionate about healthcare excellence who thrive in collaborative settings. Enjoy competitive remuneration and opportunities for professional growth in a supportive workplace dedicated to making a difference in patients' lives.
Tanggung Jawab
- Manage patient inquiries and concerns with empathy and professionalism
- Build and maintain strong relationships with patients and their families
- Coordinate with healthcare teams to ensure seamless patient care delivery
- Document patient interactions accurately in electronic health records
- Implement feedback systems to enhance patient satisfaction
- Collaborate with department heads to improve service quality
- Represent the organization in community outreach initiatives
Kualifikasi
- Diploma in Healthcare Administration, Business, or related field
- Minimum 2 years of experience in patient relations or customer service
- Exceptional communication and interpersonal skills
- Ability to handle sensitive situations with discretion
- Proficiency in healthcare management software
- Strong problem-solving and conflict resolution abilities
- Fluency in English and Mandarin (advantageous)
- Certification in Healthcare Customer Service preferred