Deskripsi Pekerjaan
Join our dynamic healthcare team as a Patient Service Assistant / Clinic Assistant where you'll play a pivotal role in delivering exceptional patient experiences. This position offers comprehensive training to equip you with essential healthcare administrative skills. You'll be the first point of contact for patients, managing registration processes, handling inquiries with empathy, and coordinating appointment schedules to ensure smooth clinic operations. Ideal for individuals passionate about healthcare and customer service, this role provides hands-on experience in a medical environment while supporting clinical staff in maintaining efficient workflows.
As a key member of our healthcare facility, you'll contribute to creating a welcoming and organized atmosphere for patients. Your attention to detail and commitment to service excellence will directly impact patient satisfaction and clinic efficiency. This contract position is perfect for those seeking to build a career in healthcare administration, with opportunities to develop specialized skills in patient management and healthcare coordination.
Tanggung Jawab
- Manage patient registration and check-in procedures efficiently
- Handle patient inquiries via phone, email, and in-person with professionalism
- Schedule and coordinate medical appointments using clinic management systems
- Maintain accurate patient records and confidential documentation
- Assist with basic administrative tasks including filing and data entry
- Support clinical staff with patient flow management and triage
- Prepare examination rooms and ensure cleanliness of common areas
- Process payments and manage billing inquiries
Kualifikasi
- Minimum secondary school education or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Customer service experience preferred but not required
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Empathetic approach to patient care
- Reliable with punctual attendance