Deskripsi Pekerjaan
Join Raffles Medical Group, Singapore's leading private healthcare provider, as a Patient Service Assistant / Patient Service Officer at our Bugis clinic. In this customer-facing role, you will be the first point of contact for patients, ensuring a seamless and professional experience from registration to billing. You will play a vital role in delivering exceptional service in a fast-paced medical environment. This is a full-time position offering opportunities for growth within a renowned healthcare organization.
As a Patient Service Officer, you will handle patient registrations, appointment scheduling, enquiries, and payment processing. You will coordinate with clinical staff to optimize patient flow and maintain accurate records. Your excellent communication skills and empathy will contribute to patient satisfaction and operational efficiency.
We are looking for individuals with a passion for healthcare and customer service. Prior experience in a clinic or hospital setting is an advantage, but we welcome candidates with strong interpersonal skills and a willingness to learn. Comprehensive training will be provided.
If you are dedicated to making a difference in patients' lives and thrive in a dynamic team environment, apply now to join Raffles Medical Group at Bugis.
Tanggung Jawab
- Greet and register patients upon arrival, verifying personal details and insurance information.
- Schedule and manage patient appointments via the clinic's booking system.
- Handle incoming calls and enquiries, providing accurate information about services and procedures.
- Process payments, issue receipts, and handle billing and claims submissions.
- Assist in coordinating patient flow, minimizing wait times and ensuring a smooth experience.
- Maintain patient records and update databases in compliance with data protection policies.
- Assist doctors and nurses with administrative tasks as needed.
- Provide guidance to patients on clinic procedures and prepare them for consultations.
Kualifikasi
- Minimum GCE 'O' Levels or equivalent.
- Prior experience in healthcare administration or customer service is preferred but not mandatory.
- Excellent communication and interpersonal skills in English; proficiency in additional languages is an advantage.
- Proficient in basic computer applications (MS Office, email) and ability to learn clinic management software.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- A patient and empathetic approach to dealing with patients and their families.
- Willingness to work shifts including some weekends and public holidays as required.