Deskripsi Pekerjaan
Are you a dedicated customer service professional looking to make a meaningful impact in the healthcare sector? JobStudio is seeking a compassionate and highly organized Patient Service Associate to join our dynamic team in the West Region.
In this pivotal role, you will serve as the primary point of contact for patients, providing exceptional service while ensuring the seamless operation of our medical facility. You will be responsible for handling inquiries, managing complex appointment scheduling, and coordinating necessary referrals. The ideal candidate is a problem-solver with a strong sense of empathy and the ability to thrive in a fast-paced environment.
Join a team that values professional growth, collaborative culture, and patient-centered excellence. If you are passionate about helping others and possess excellent communication skills, we want to hear from you!
Tanggung Jawab
- Warmly welcome patients and visitors, providing professional frontline support and enquiry handling.
- Manage end-to-end appointment scheduling, including confirmations, rescheduling, and cancellations via phone and email.
- Coordinate clinical referrals and follow-up care instructions between patients and medical specialists.
- Maintain accurate patient electronic medical records (EMR) while ensuring strict compliance with data privacy regulations.
- Facilitate the smooth flow of clinic operations, including registration and discharge processes.
- Address patient feedback and resolve service-related concerns with professionalism and empathy.
- Support administrative tasks, including billing, insurance verification, and office documentation.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent qualification.
- Prior experience in a healthcare, clinic, or high-volume customer service environment is highly preferred.
- Strong interpersonal skills with the ability to communicate clearly and compassionately.
- Proficiency in Microsoft Office Suite and comfort with medical practice management software.
- Ability to multitask and prioritize effectively in a high-pressure, patient-facing setting.
- Strong attention to detail and a high level of integrity regarding sensitive patient data.
- Fluent in English; ability to speak a second language is a significant advantage for patient interaction.