Deskripsi Pekerjaan
Are you passionate about making a difference in the lives of patients? The National Cancer Centre Singapore (NCCS) is seeking a dedicated and organized Patient Service Associate to join our team on a 6-month temporary contract. In this role, you will be the first point of contact for patients and their families, ensuring a seamless and empathetic experience from registration to discharge.
You will play a vital role in the smooth operation of our outpatient clinics, managing administrative workflows and facilitating communication between patients and clinical staff. This is an excellent opportunity for individuals looking to gain experience in a world-class healthcare institution and contribute to a mission-driven organization dedicated to cancer care excellence.
Working Hours: Weekdays (8:30 am to 5:30 pm) and alternate Saturdays (8:30 am to 12:30 pm).
Tanggung Jawab
- Manage front-desk registration, patient check-ins, and appointments using our healthcare information system.
- Coordinate with clinical teams to ensure timely patient flow through the clinic.
- Handle patient inquiries and provide accurate information regarding clinic services and procedures with empathy.
- Perform financial counseling and process payments, including government subsidies and insurance claims.
- Maintain accurate and up-to-date electronic medical records while ensuring strict patient confidentiality.
- Manage high call volumes and assist with administrative tasks such as scheduling follow-up visits and medical record retrieval.
- Escalate patient feedback and urgent clinical requests to the relevant departments promptly.
Kualifikasi
- Minimum GCE 'O' Level, 'N' Level, NITEC, or Diploma in any discipline.
- Prior experience in a customer service or healthcare administrative role is highly preferred.
- Proficient in basic computer applications such as Microsoft Office.
- Strong interpersonal and communication skills with the ability to engage with diverse patient profiles.
- Ability to remain calm and professional in a fast-paced clinical environment.
- Strong organizational skills with an eye for detail and accuracy in data entry.
- Commitment to the full 6-month contract duration.