Deskripsi Pekerjaan
Are you looking to make a meaningful impact in the healthcare sector? JobStudio is currently partnering with leading Public Healthcare Institutions in Singapore to hire dedicated Patient Service Associates and Call Centre Officers. In this role, you will be the first point of contact for patients, providing essential support and guidance in a fast-paced, mission-critical environment.
We offer flexible arrangements including office hours or rotating shifts, ensuring you find the right work-life balance. Whether you are looking for a temporary stepping stone or a long-term permanent career, this opportunity offers competitive remuneration, including AWS and Variable Bonuses (VB), along with comprehensive healthcare benefits.
Join a supportive team where your empathy and organizational skills contribute directly to patient care and operational excellence across various islandwide locations.
Tanggung Jawab
- Manage high-volume inbound and outbound patient inquiries via phone, email, and live chat with professionalism.
- Coordinate patient appointments, admissions, and scheduling for various clinical departments.
- Provide accurate information regarding hospital services, billing inquiries, and insurance requirements.
- Update and maintain sensitive patient records in the hospital database with high accuracy and confidentiality.
- Collaborate with clinical and administrative staff to ensure smooth daily operations and high service standards.
- Escalate complex patient issues or medical emergencies to the appropriate healthcare professionals immediately.
- Handle patient feedback and complaints with a calm, patient, and problem-solving mindset.
Kualifikasi
- Minimum GCE 'O' Level, 'A' Level, Diploma, or equivalent qualification.
- Prior experience in a call center, customer service, or healthcare administration role is a significant advantage.
- Proficiency in computer systems and data entry; familiarity with hospital management software is a plus.
- Strong interpersonal and communication skills with the ability to build rapport with patients.
- Ability to remain composed and empathetic under pressure or during high-traffic periods.
- Comfortable working in rotating shifts (including weekends/public holidays if required by the department).
- Fluent in English; proficiency in a second language is beneficial for assisting a diverse patient population.